Input your first name (last name will always be 'Shepard' and cannot be changed) Next, you can customize your appearance.
It will tell you that by order of Alliance Command, you are being reinstated to active duty and to confirm your military service records. Experience and control the interactive story without difficult combat. Customize your character and choose dialog responses. Role Playing: The traditional Mass Effect experience. Action: Jump right into the action as the iconic Commander Shepard. You will be able to change these settings any time in the options menu. In the next screen, you get to choose your experience. After you choose a new game, you will be given a choice between a male and female character.
